Sign up
Getting started with ZAP~POST
Last updated
Getting started with ZAP~POST
Last updated
In order to sign up to ZAP~POST, you will need to provide an email address and a password.
If you have any issue with this process you can either utilise the chat widget to communicate with the team or email 'help@zappost.com' using the subject line 'Support Required'.
Upon successful completion of the form, you will be sent an automated email asking you to activate your account by proving ownership of the email account provided. As this email has an expiration period, you should activate your account as soon as possible.
Once you have followed the link, you will be successfully signed up to the app and will be able to log in to continue your sign-up process.
If you are late when attempting to activate your account, you will be presented with an error and the option to generate another email to try again.
With your account setup completed, the next step is to set up your business on ZAP~POST. To complete this step, you must fill in your company name, contact phone number, and company address. You can also upload a logo for your company.
The next step of the account creation process is inviting your colleagues to your company account. You can invite up to 10 people at this stage of the process by entering their email address and then selecting their roles/access within ZAP~POST.
The roles available are:
Admin - Admins can access all features, settings, and user permissions.
Billing - Provides access to billing information on the portal.
CP Editor - Users can edit and save content in the content portal editor.
CP Publisher - Users can publish content in the content portal editor.
Reporting - Provides access to reporting screens for Zaps, including existing campaigns.
Data - Users can upload and download data to the Zap account.
This step can be skipped if you do not wish to invite any users at this stage.
The next step is for you to select which Zap plan you are signing up for.
There are four categories of plans to choose from:
With monthly plans, you will pay for a set number of Zaps which must be used in the following month. Data cleansing and returns management are included as standard in all of our plans. With a monthly plan, any unused Zap credits will not be rolled over to the following month for use. Any Zap credits which have been earned from data cleanses will be available to use in the following month. With a monthly plan, you can cancel with 30 days' notice.
With annual plans, you will pay for a set number of Zaps which can be used at any time in the following year. Data cleansing and returns management are included as standard. Any Zap credits which have been earned from data cleanses will be available to use in the following month from which they were earned. With an annual plan, you can cancel with 30 days' notice.
With trial plans, you will pay for a set number of Zaps which can only be used within the trial period (3 months). Trial plans have access to the same rates which annual users enjoy. Data cleansing and returns management are included as standard. Any Zap credits which have been earned from data cleanses will be available to use in the following month from which they were earned (provided the client upgrade to either a monthly or annual plan following the trial period). With a trial plan, there is no need to cancel following the trial period.
With PAYG plans, you only pay for the Zaps you use with no monthly cost. Data cleansing and returns management are included as standard in all of our plans. With a PAYG plan, you can at any time.
Zaps come in a number of different formats. On this screen, you will choose the material and size of paper which is used to send out your Zaps. This choice can be changed from within the app once signup is complete.
This is the final stage of the setup process.
On this screen, you will be shown a summary of all of the choices you have made during the setup process. At this stage, if you wish to change anything you have done so far, you can click on the edit button next to the relevant information. You can also book a call with our team from this screen by clicking on the link under the summary box. When you are happy with all the choices you have made, click the checkbox to agree to the Terms and Conditions and then click ‘Get Zapping!’ to proceed to the dashboard with your newly-created ZAP~POST account.
