# ZAP Credits

## What are ZAP Credits?

ZAP Credits are applied to your account as a result of Data Cleansing.  Data Cleansing is the process of validating the mailing address and that a named individual still resides at the address, and is not deceased.

## Credit Refunds

ZAP-POST members with a monthly or annual plan are issued with Zap credits after each submission of recipient data has been completed.  PAYG users do not qualify for Zap Credits. Credits are given if a ZAP is not sent following the [Data Cleansing process](https://zappost.com/academy/lessons/recipient-data-cleansing/).\
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The credit system is a simple ratio, based on the count of records that are rejected, per the table below.

<figure><img src="https://1277613767-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FyQKiT3JcaHMDXjtrjvBz%2Fuploads%2F54tbBlewDXwf6X6ZoOw9%2F2026%20Zap%20Credit%20ratio.png?alt=media&#x26;token=224873a7-6fc3-4d69-a16c-df9489c33747" alt=""><figcaption></figcaption></figure>

There is more information on this topic in the [ZAP-POST Academy](https://zappost.com/academy/lessons/zap-credits-direct-mail-address-validation-and-data-cleansing-explained/).

ZAP credits are associated with your account rather than your plan. They will also only roll over to the next billing period - after that, they are lost.