> For the complete documentation index, see [llms.txt](https://userguide.zappost.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://userguide.zappost.com/zap-post-web-app/zap-post-user-guide/zap-app/sign-up.md).

# Sign up

## Initial Sign up

In order to sign up to ZAP-POST, you will need to provide an email address and a password.

If you have any issue with this process you can either utilise the chat widget to communicate with the team or email <help@zappost.com>.

<figure><img src="/files/BnpJaUfyluwcTiP7Cdhx" alt=""><figcaption></figcaption></figure>

## Activation Email

Upon successful completion of the form, you will be sent an automated email asking you to activate your account by proving ownership of the email account provided. As this email has an expiration period, you should activate your account as soon as possible.

<figure><img src="/files/xx57528mhxgLR5Rf3Ki1" alt=""><figcaption></figcaption></figure>

Once you have followed the link, you will be successfully signed up to the app and will be able to log in to continue your sign-up process.

## Successful Activation

<figure><img src="/files/qOCWwnfe4ksIcwEFazdY" alt=""><figcaption></figcaption></figure>

## Expired Activation

If you are late when attempting to activate your account, you will be presented with an error and the option to generate another email to try again.&#x20;

<figure><img src="/files/jsbnJ8Q5fqrz1Wpi489m" alt=""><figcaption></figcaption></figure>

## Set Up - Company Info

With your account activation completed, the next step is to finalise setting up your account on ZAP-POST. To complete this, you must first fill in your company name, contact phone number, and company address. You can also upload a logo for your company to be used in UI's and to be available in our ZAP Designer.

<figure><img src="/files/IdL4aGVnEA8dsWkod1Bp" alt=""><figcaption></figcaption></figure>

## Set Up - Plan Selection

The next step is for you to select which Zap plan you are signing up for.

There are five categories of plans to choose from:&#x20;

### **Monthly plans (Basic, Standard, Pro, Premium, Enterprise)**

With monthly plans, you will pay for a set number of Zaps which must be used in the following month. Data cleansing and returns management are included as standard in all of our plans. With a monthly plan, any unused Zap credits will not be rolled over to the following month for use. Any Zap credits which have been earned from data cleanses will be available to use in the following month. With a monthly plan, you can cancel with 30 days' notice.&#x20;

### **Annual plans (Basic, Standard, Pro, Premium, Enterprise)**

With annual plans, you will pay for a set number of Zaps which can be used at any time in the following year. Data cleansing and returns management are included as standard. Any Zap credits which have been earned from data cleanses will be available to use in the following month from which they were earned. With an annual plan, you can cancel with 30 days' notice.&#x20;

### Trial plans (Basic, Standard, Pro, Premium, Enterprise)

With trial plans, you will pay for a set number of Zaps which can only be used within the trial period (1 month). Trial plans have access to the same rates which annual users enjoy. Data cleansing and returns management are included as standard.  Any Zap credits which have been earned from data cleanses will be available to use in the following month from which they were earned (provided the client upgrade to either a monthly or annual plan following the trial period). With a trial plan, there is no need to cancel following the trial period.

### PAYG plan

With the PAYG plan, you only pay for the Zaps you use with no monthly cost. Data cleansing and returns management are included as standard in all of our plans. With a PAYG plan, you can cancel at any time.&#x20;

<figure><img src="/files/BgWsIRocAb5zpEowqtcS" alt=""><figcaption></figcaption></figure>

## Set Up - Summary

This is the final stage of the setup process.&#x20;

On this screen, you will be shown a summary of the choices you have made during the setup process. At this stage, if you wish to change anything you have done so far, you can click on the edit button next to the relevant information. You can also book a call with our team from this screen by clicking on the link under the summary box. When you are happy with all the choices you have made, click the checkbox to agree to the [Terms and Conditions](https://zappost.com/terms-privacy-and-cookies/#terms) and then click ‘Get Zapping!’ to proceed to the [dashboard ](/zap-post-web-app/zap-post-user-guide/zap-app/using-the-zapp/dashboard.md)with your newly-created ZAP-POST account.

<figure><img src="/files/Ds1410yqIaTze3fzipXk" alt=""><figcaption></figcaption></figure>


---

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